Terms of Use

Terms of Purchase
1) Scope of application

These Terms and Conditions apply to the goods sold by the Dafni Store from its online store (dafnistore.gr) (hereinafter “Web Dafni Store”).

2) Seller details

The consumer seller is the Company:
“Dafni Store”, located in Lavrio, Attica, Iroon Polytechniou 27, PC 19500, Tax Identification Number: 073929670, Koropi Tax Office.

3) Sales training

(1) As soon as the “Complete Order” button is pressed, the customer makes a proposal for the purchase of the goods in his basket and agrees with the application of these General Terms and Conditions. In case the customer has called the customer contact line (2292 069323) of the “Web Dafni Store” in order to place his order by phone, he authorizes the employee of the call center to complete the order online instead.
(2) Confirmation of receipt of the purchase offer, which is sent automatically immediately after the submission of the order, certifies that the customer’s order has been received from the Web Dafni Store. However, it does not constitute acceptance of the customer’s offer.
(3) The acceptance of the offer for purchase will take place only after the declaration of acceptance of the offer, from the Web Dafni Store, which will be sent with a separate email confirmation of order and confirmation of sending or confirmation of readiness to receive from the store.

4) Availability of goods

(1) If the products ordered are not available at the time of the order, Dafni Store reserves the right not to accept the specific order and, consequently, not to make the sale. The customer will be informed accordingly. Any initiated or executed payments will be canceled. Any payments will be returned to the customer without undue delay, in the same way that the customer chose to make the payment.
(2) The ready-made products are immediately available and are sent from our warehouse the next working day if the order has been registered before 12:00. For all the rest where some preparation-manufacturing time is required, you are informed with a relevant informative e-mail or through the tab of each product.
* During the holidays Easter, Christmas and Summer Holidays as well as on public holidays there is a possibility of modification of the above treaty.

5) Product delivery: Collection from store / Shipping to the customer’s place of choice
(1) Collection from our place (0.00 EUR)
You can pick up your order from our physical headquarters.
Address: Lavrio, Attica, Iroon Polytechniou 27, PC 19500.
(2) The deliveries of the products are made to the Municipality of Athens by taxi on the same day (and after consultation with the customer for the respective shipping charge) and the rest of Greece through the company “ACS” or ELTA within 1-4 working days.
(3) Basic Shipping: after consultation with the customer for the respective shipping charge
The deliveries of the products are made in the Municipality of Athens by taxi on the same day (and after consultation with the customer for the respective shipping charge) and the rest of Greece through the company ”
(4) Free delivery for order over 60€.

-“ACS”, “ΕΛΤΑ”
” Delivery within 1-5 working days. In case of payment by cash on delivery there is a charge of € 4.5.
For alternative ways of sending customers of Dafni Store: (Tel .: 2292 069323), email: info@dafnistore.gr) to be offered economical shipping solutions for your case.

* COD is not valid for fragile products (eg crystals) as well as for custom products such as wedding favors, invitations, etc. wedding and christening items.

(1) In case the product is already available for receipt at the physical store of Dafni tore at the customer’s choice, the customer will be informed electronically about when the order is ready for receipt at the store (confirmation of receipt). The customer is obliged to receive his order within 10 days from the receipt of the relevant receipt notice. Upon receipt of the order, the customer will present the order confirmation and notice of receipt, as well as an official identity document (such as a police ID card, passport or driver’s license). If the customer does not receive the product within 10 days of receiving the receipt notice, the Web Dafni Store reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal to the sale price, which will be repaid by the Dafni Store in the same manner in which the customer chose to pay the price.

(2) In case the product is sent to an area within Attica where the customer has chosen, the product is delivered to a partner for transport and delivery to the customer and the customer is informed electronically that the product is ready to be shipped. Shipping costs – as listed above – are not charged to the customer. Any incorrect registration of receipts (address, street, postal code, etc.), as a result, incorrect delivery is not the responsibility of the Web Dafni Store, but the customer. The transport partner will contact the customer by phone within the same or the next working day from the electronic notification of the shipment, in order to arrange the exact delivery time. Delivery time usually ranges from 3 to 5 working days, depending on the exact delivery area to the customer. To receive the order, the customer will show the order confirmation and notice of shipment, as well as an official identity document (such as a police ID card, passport or driver’s license). If the customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the partner, the Web Dafni Store reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal to the sale price, which will be repaid by the Web Dafni Store in the same manner as the customer paid the price.

(3) In case the product is sent to an area outside Attica where the customer has chosen, the product is delivered to an external transport agency (based in Attica) which has been indicated by the customer, for transport and delivery to the customer and the customer is informed electronically , that the product is ready to ship. The costs of charging the transport agency – as listed above – are borne by the customer. Similarly in this case, any incorrect registration of receipts (address, street, postal code, etc.), as a result, incorrect delivery is not the responsibility of the Web Dafni Store, but the customer.

If the customer does not receive the product after receiving the notice to be sent and despite the relevant notice from a partner of the COMPANY, the Web Dafni Store reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal to the sale price, which will be repaid by the Web Dafni Store in the same manner as the customer paid the price.

(4) In no case is delivery or receipt allowed to or by a minor, nor by authorization. Dafni Store expressly reserves all rights, including the right to declare the sale invalid or to withdraw from it.

6) Payment

(1) All prices at https://dafnistore.gr/ are in euros and include VAT by law.
(2) Upon completion of the ordering process, the customer can choose the method of payment shown, ie cash on delivery, deposit in a bank account, or by credit card.
(3) In cases where the customer has contacted himself with the customer contact line (2292 069323) in order to place his order by telephone through the employee of the call center completing the order online instead, only cash on delivery is possible as a method of payment.
(4) The data entered by the customer during the execution of an electronic payment, are not checked or processed or stored by the Web Dafni Store, but by the respective provider and / or payment server.
(5) If a payment is selected by bank deposit through the Bank Dafni Store-affiliated Banking Institution, in which the latter maintains a bank account (ie Eurobank Ergasias SA), the order is completed by sending along with the presentation / presentation of the bank transfer to which the customer has made to the respective bank account of the Web Dafni Store. The time of completion and appearance of the bank transfer usually lasts 2-3 working days.

7) Retention of ownership

Any delivered products remain the property of Dafni Store until the final, full and complete payment of the price to it.

8) Sale exclusively to end users-consumers

The products available from the online store are intended and sold exclusively to consumers or businesses as end users. Further sale of the products for commercial purposes is not allowed. The Dafni Store reserves all rights, including expressly refusing to accept purchase offers that give the impression that they were made for the purpose of further marketing the products.

9) Right of withdrawal / Product return

(1) If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of his individual activity, then he is entitled to withdraw from the sale within 14 calendar days, returning the product to its original state, charged with the return costs, according to § 10 of article 4 of Law 2251/1994. Return costs are mentioned in 5) above.

Instructions on exercising the right of withdrawal
Right of withdrawal based on law 2251/1994 (as amended by JM Z1-891 / 2013)

You have the right to withdraw unreasonably from the distance sale in writing within 14 calendar days returning the product to its original condition. This right starts from the day of receipt of these instructions in writing, however not before the delivery of the products, based on Law 2251/1994 (as amended by JM Z1-891 / 2013). Sending the withdrawal statement or sending the products within 14 calendar days will be considered sufficient for the timely exercise of the right of withdrawal. The statement is sent in writing to the following details: By registered letter to “Dafni Store, Papadi Theodora, WEDDING – BAPTISM – ACCESSORIES – HANDMADE JEWELERY” and with d.t. “Dafni Store”, located in Lavrio, Attica, Iroon Polytechniou 27, PC 19500 or by e-mail to the email address: info@dafnistore.com
The products are returned at the customer’s expense or presented by the customer himself at the address: Lavrio Attica, Iroon Polytechniou 27
For the best possible service you can contact the Web Dafni Store at the customer contact line 2292 069323.

Consequences of withdrawal

In case of valid exercise of the right of withdrawal, any impairment of the value of the goods, as well as any fruits resulting from this impairment, should be restored with monetary compensation, only in the case and to the extent that it is due to the treatment of the product that escapes of the usual examination of the characteristics and functionality of the product. “Ordinary examination of the characteristics and functionality of the product” means the testing of the relevant goods, as it may have taken place and as is customary in a physical store. Product that can be returned with an external shipping partner, is returned not at the risk of the customer. The customer will be charged with the return costs (see also relevant table under §5 above). Product that can not be returned by courier, will be received by you. Any financial obligation for the payment of amounts (eg transport costs, compensation) must be fulfilled within 30 days, starting from the time of sending the statement of withdrawal from you or the return of the goods.

(2) The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply:
– in cases where the price of the products has been paid in a physical store Dafni Store and at the same time, they have been received from the physical store, as the sale is not considered to have been done remotely.
– In cases where the delivered products have been manufactured according to the specifications set by the customer or according to his personal requirements or which by their nature are impossible to return by shipment.
– In cases where the delivered products are shoe carriers and have been unsealed from their packaging.
(3) In case of valid exercise of the right of withdrawal and provided that the product has been returned to the Web Dafni Store, the customer will receive a credit note equal to the price of the sale, which will be repaid by the Dafni Store with the same the way in which the customer made the payment of the price without undue delay. It is expressly agreed and the customer already provides the irrevocable order and consent for this, the Web Dafni Store to be entitled to deduct from the refund the return costs, which are borne by the customer (par. 5) as well as any compensation in case of disaster or impairment of the value of the product due to wear or damage of the product due to customer actions. The Dafni Store in any case is entitled to claim in any legal way any amount that was damaged (indicatively, either in relation to return costs or damage or damage to the product).
(4) The customer can exercise the right of withdrawal within the legal time and return the product in front of any physical Dafni Store in Greece.

§10 Consumer rights – Liability – Force majeure

(1) The rights of consumers deriving from the provisions on the sale of consumer goods and guarantees of the Civil Code (such as the right of correction or replacement – unless such an action is impossible or requires disproportionate costs, the right to reduce the price, the right of withdrawal from the contract – unless it is an insignificant real defect, due to a real defect or lack of contracted status, for a period of two (2) years from the date of delivery), of art. 5 of Law 2251/1994 (such as the right of the consumer to request a temporary replacement of the product, in case the required repair time for the product under warranty exceeds 15 working days), as well as any other provisions on consumer protection, apply as they are.
(2) Claims for compensation or pecuniary satisfaction of any nature and legal basis are excluded. Likewise, claims for damage to health, life and physical integrity are excluded.
(3) Any claim for compensation or pecuniary satisfaction of any nature and legal basis is excluded, in case of assistance of force majeure.

§11 Claims for defects

(1) The customer is also entitled, within the legal timeframes and, regardless of the right of unjustified withdrawal within 14 days from art. 4§10 law 2251/1994, to exercise its legal rights due to the defect of the product before any Dafni Store in Greece, in addition by submitting the direct request online to the Dafni Store Web.
(2) In the event of a defect, you can contact the Dafni Store customer service line at 2292 069323 and receive all necessary and necessary support directions and information.
(3) If a product is declared defective by the customer, Dafni Store expressly reserves the right to diagnose the product as defective by competent technicians.
(4) If a product is returned as defective and receives a specific repair order number, the customer may receive all the necessary information regarding the processing and progress of each defect-related order, based on the repair order number.
(5) The assignment or transfer of rights regarding the defectiveness of the products is excluded.

§12 Final provisions

(1) These general terms and conditions are governed by Greek law. Any dispute that arises and which arises from the contractual relationship between the Web Dafni Store and the customer, the competent Courts of Athens are responsible for resolving it.
(2) In case of non-application of any term of this agreement, the others remain in full force and effect.

 

Date of last modification: 13/1/2022